How do I return an item?
We accept returns of all items if you change your mind within 30 Days of your receipt of the items.
Return and Refund Breakdown: If the product(s) have NOT been opened or used, and they are sealed in their original shipping container(s), the order will be refunded in it's entirety MINUS the original shipping costs incurred by Stadium Allstar. (Please contact us as the shipping rates for large arcade games are quite high)
If the product(s) have been removed from their original shipping container(s), however they are still NEW & UN-USED, a 25% re-stocking fee along with the original shipping costs incurred by Stadium Allstar, will be deducted from the refund.
If the product(s) have been removed from their original shipping container(s), and they are USED, a 50% re-stocking fee along with the original shipping costs incurred by Stadium Allstar, will be deducted from the refund.
If the product(s) have been removed from their original shipping container(s), and they are determined to be un-sellable, the order will not be refunded, and products will be returned to the customer at the customer's own expense.
IN THE EVENT OF A PRODUCT DEFECT OR ANY WARRANTY RELATED ISSUE, CUSTOMERS CANNOT RETURN THE PRODUCT(S), AND MUST FILE A WARRANTY CLAIM. We will assist as best as we can in helping with your claim.
Product(s) must be returned in their original shipping containers, NO EXCEPTIONS. If products are returned in different shipping containers, a 25% re-stocking fee will be deducted from the final refund, in addition to the above refund schedule. Customers must contact Stadium Allstar via email firstname.lastname@example.org in order to receive a Return Authorization Number and return address. If returned products are shipped to any location other than our Returns Department in Kansas, the buyer is responsible for re-routing the package to our location. Please return the product(s) back to Stadium Allstar, insured for their full retail value via a traceable shipping carrier. Please email Stadium Allstar the tracking information for your returned package(s) by replying to our Return Authorization email. Failure to email the tracking number may result in significant delays in processing your refund. Customers are responsible for all return shipping costs. Upon receipt of the returned product(s), Stadium Allstar will perform a complete inspection in order to determine the appropriate resolution based on the refund schedule detailed above.
In the event a product is returned and later deemed unsellable following a complete inspection, the product will be returned to the customer at their expense.
If an item is received broken or damaged during shipping please note the damage with the shipper and or refuse the shipment due to damage. It is important that we are notified immediately after you receive it (24 hours or less) to report the shipping damage. Items that are broken during use can not be accepted back for a refund, we can not control how items are treated, any item that becomes defective after use will be handled by the mfg warranty if applicable.